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It just seems that windows needed to establish a completely new directory for this driver. I did need to use the driver from their site. If it's any help, the Synaptics driver version that worked for me is 16.2.16.3ĭownloading and installing drivers from Sony is a terrible idea, most of these pc's with issues were made for windows 7 and sony has not updated recently, Also when you try to install it you get prompted that there is a newer version installed and if you want to install that one you must uninstall the previous.ĭownload the most current Synaptics driver here:

You will need this for finding the right drivers, so the best way to get it is typing System Information in the Start menu, and looking at the model number. Oh, and for the record, I have an SVS151A11L, but apparently that model actually covers multiple laptops, and my specific model # is SVS151190X.

I'll try and keep this tab open for a little while and help anyone who has questions. It sucks that it's so complicated, but I've had no problems to mention since doing this.

Restart once more after that, and your laptop should be working right as rain! I knew it was installing because it made me agree to a license agreement, but, again, YMMV. I had to run it a second time for it to actually install the driver software. The first time I ran it, it only seemed to uninstall some other Synaptics software. Run the driver software we downloaded in Step 1. Wait, it'll probably prompt you to restart, if it doesn't, make sure it's finished, and restart.Ĩ. NOTE: It's VERY important that you check the box that says "Delete the driver software from this device", otherwise it won't work. Go to Device Manager, Mice and other pointing devices, right click on SMBus (or whatever's installed there now), and hit Uninstall. This'll stop Windows from "upgrading" the Synaptics driver that we're about to install to that non-working version in OP's screencap.Ħ. Select "No, let me choose what to do" and (under that) "Never install driver software from Windows Update". Go to the Hardware tab and open "Device Installation Settings"ĥ. In the bar at the top of the window you'll see "System properties", and after opening that, along the left, you'll see "Advanced System Settings"Ĥ. Go to This PC (not Quick Access, but This PC, where it shows your drives and all).ģ. The Windows 7 drivers caused bluescreens on my laptop, but the Windows 8 drivers worked fine. Go to and download the touchpad drivers for your laptop (notice also, there are three different driver pages for most laptops I believe, Windows 7, Windows 8, and Windows 8.1. The most annoying one by far was having everything work fine until shutting my laptop, opening it back up, expecting everything to work and having the mouse freeze.ġ.

Some background, I spent around a month working on this issue, getting everything from a non-working mouse at boot to bluescreens as soon as I touched the trackpad.